Terms of Service

Last updated: November 2026

Important notice

Bernina Train from Milan is an independent guide and an affiliate of GetYourGuide and Viator; our hotel links run through Stay22. We help you compare Bernina train day trips from Milan and plan the journey yourself, but we do not sell tickets, take payments or operate any tour or train.

This website is not affiliated with, endorsed by or operated by the Rhaetian Railway (Rhätische Bahn, RhB), which runs the Bernina line and the Bernina Express, or by Trenord. “Bernina Express” is a trademark of Rhätische Bahn AG and is used here only to describe the train. Every day trip on this site is run by an independent tour operator.

By using this site you agree to these terms. When you book, you also agree to the terms of the booking platform you book with and of the operator that runs your tour.

Bookings and payment

Trips sold on GetYourGuide are booked, paid for and confirmed on GetYourGuide, under GetYourGuide’s general terms and conditions.
Trips sold on Viator are booked, paid for and confirmed on Viator, under Viator’s terms and conditions.
Rail tickets bought directly from RhB or Trenord are sold under those railways’ own conditions.
Hotel rooms found through our Stay22 links are booked on the hotel booking site you are sent to, under that site’s terms.
Booking confirmations, vouchers and receipts are issued by the platform, not by this website.
Prices on this site are the ones we read on the date stated on each page. The platform shows the price that applies to your date and option before you pay.

Cancellations, changes and refunds

Cancellation terms differ by listing and are shown on each booking page. Many day trips allow a full refund if you cancel at least 24 hours before the start, but ticket-only products and some operators apply longer deadlines.

Operators may change the order of the day, the departure time or the rail section because of weather, traffic, timetable changes or engineering works. What happens next follows the operator’s and the platform’s policies. To cancel or change a booking, contact the platform you booked with, using the details in your confirmation email. We cannot cancel, change or refund bookings.

Operator responsibility

The operator, not this website, is responsible for:

Running the tour as described, including the coach, guide and train tickets it sells.
Meeting points and times, changes on the day, and the route.
Age, accessibility and document requirements.
Handling complaints about the service it provided.

Accuracy of information

We check prices, inclusions, timetables and practical facts against the platforms, the operators and official sources, and we date what we publish. Listings, prices, timetables and rules change, so always confirm the details on the booking page, on rhb.ch or on trenord.it before you travel. We do not guarantee views, weather, a particular seat or a particular train.

Liability

This website is a referral and information service. To the extent the law allows, we are not liable for:

The quality, safety or accuracy of a tour, train journey or hotel stay.
Personal injury, loss or damage during a tour, journey or stay.
Cancellations, delays or changes made by operators, railways, platforms or hotels.
Disputes between you and an operator, platform, railway or hotel.

Intellectual property

Tour descriptions, prices and some images come from GetYourGuide, Viator and the operators, and remain the property of their owners. All trademarks belong to their respective owners.

Changes to these terms

We may update these terms from time to time. Continuing to use the site after a change means you accept the updated terms.

Contact

For questions about a booking, contact GetYourGuide, Viator or the hotel booking site through your booking confirmation.

For questions about this website: info@berninatrainfrommilan.com